Novel Coronavirus (COVID-19)

COVID-19 Business Resource Centre

Last edited: April 3, 2020

We’re Here to Help You During the COVID-19 Crisis

If you’re a business in the Comox Valley join our e-newsletter for news and updates, including COVID-19 information.

Check the Comox Valley Businesses Services during COVID-19 webpage to view what level of modified business services are available locally during this difficult time.

Have a question that can’t be found on this website? Email Comox Valley Economic Development & Tourism at

Comox Valley Business Impacts Survey

To help benchmark and track the impacts COVID-19 is having on area businesses and sectors, Comox Valley Economic Development & Tourism has released a COVID-19 Comox Valley Business Impacts Survey and encourage all area businesses to complete it – click here to take the survey.


Latest News & Current Updates

April 3Pulse-check survey shows many BC businesses in need of life support

April 2Emergency support is on its way for regional businesses

April 2Government of Canada provides guidance on services and functions deemed essential to Canada’s critical infrastructure during COVID-19

April 2Premier’s task force to support BC economy during, after COVID-19

April 1Government announces details of the Canada Emergency Wage Subsidy to help businesses keep Canadians in their jobs

April 1CVRD Board Approves Funding to Assist in Community COVID-19 Response

Upcoming Webinars:

Small Business BC Digital Meetups – view here

  • April 6: Small Business Community Chat
  • April 7: Commercial Lease and Contractual Law – Your Questions Answered
  • April 8: COVID-19 – Managing Your Cash Flow


Small Business Resources

Please find links below with resources for small businesses from a variety of government and industry sources around COVID-19 and emergency preparedness.

BC Economic Development Association: COVID-19 Resources for BC Businesses Guide here

  • Weekly Economic Response & Recovery teleconference calls starting April 2: register here
  • COVID-19 Business Impacts Survey Results here
  • Business Retention and Expansion Tools here
  • Community Tips for Response & Recovery here
  • Planning for Coronavirus – A Guide for Businesses and Organizations here
  • Workplace and Employer Resources and Suggestions here

Chambers of Commerce

  • Comox Valley Chamber of Commerce: COVID-19 resources for businesses here
  • Canadian Chamber of Commerce: Coronavirus (COVID-19) Pandemic Preparedness Business Guide here
  • CGLCC – Canada’s LGBT+ Chamber of Commerce: updates and information here. Weekly calls for LGBT+ businesses across Canada regarding the status of COVID-19 here

Go2HR: Health and safety resources here

  • Job Board (browse jobs by sector) here
  • COVID-19 Human Resource information & updates here
  • COVID-19 FAQs for Tourism Employees here

Google: for businesses affected by COVID-19 – Guidance on updating info and temporary closures here

Small Business BC: COVID-19 Small Business Resources here

  • Supports for Small Businesses in BC here
  • Sign this petition to save small business here
  • Join Small Business BC’s Digital Meetups here

Work Safe BC: Information and resources for employers and employees here and latest announcements here


Financial Assistance Resources

Below are links to financial assistance and support programs for businesses and individuals.

Government of Canada: Support to Businesses here and Canada’s COVID-19 Economic Response Plan here

Business Development Bank of Canada: Resources here

Support for entrepreneurs impacted by the coronavirus COVID-19. With flexible and tailored solutions, BDC can help you through this situation with the right financing and advice for your business.

BC Hydro: offers billing help during outbreak here

  • The COVID-19 Customer Assistance Program provides customers the option to defer bill payments or arrange for flexible payment plans with no penalty. Customers are encouraged to call BC Hydro’s customer team at 1 800 BC HYDRO (1 800 224 9376) to discuss bill payment options. Commercial customers will be eligible for relief on a case by case basis.
  • Customers facing temporary financial hardship and possible disconnection of their service due to job loss, illness, or loss of a family member may also be eligible for BC Hydro’s Customer Crisis Fund, which provides access to grants of up to $600 to pay their bills.

Canada Mortgage and Housing Corporation: Response to Coronavirus here

  • Dealing with Mortgage Payment Difficulties here
  • Understanding Mortgage Payment Deferral here
  • CMHC Expands Insured Mortgage Purchase Program here

Canadian Bankers Association: Canada’s Six Biggest Banks Take Decisive Action to Help Customers Impacted by COVID-19 here

Employment Insurance: Service Canada is ready to support Canadians affected by COVID-19 and placed in quarantine here

  • New Canada Emergency Response Benefit (CERB): taxable benefit of $2,000 a month for up to 4 months here
  • Benefits for the Self-Employed: If you operate your own business, or if you work for a corporation but cannot access EI benefits because you control more than 40% of the corporation’s voting shares.
  • Work-Sharing Program: temporary special measures for employers affected by the downturn in business due to COVID-19 here.
  • EI Sickness Benefits: provide up to 15 weeks of income replacement. Canadians quarantined can apply for EI sickness benefits
  • Emergency Care Benefit: providing up to $900 bi-weekly, for up to 15 weeks.  Application will be available in April 2020.
  • Record of Employment: instructions for employers
    • If your employees are directly affected by the coronavirus (COVID-19) and they are no longer working, you must issue a Record of Employment (ROE).
    • When the employee is sick or quarantined, use code D (Illness or injury) as the reason for separation (block 16). Do not add comments.
    • When the employee is no longer working due to a shortage of work because the business has closed or decreased operations due to coronavirus (COVID-19), use code A (Shortage of work). Do not add comments.
    • When the employee refuses to come to work but is not sick or quarantined, use code E (Quit) or code N (Leave of absence), as appropriate. Avoid adding comments unless absolutely necessary.

Export Development Canada: Information for Canadian exporters impacted by COVID-19 here.

  • New domestic mandate enhances EDC’s role in supporting all Canadian businesses through COVID-19 crisis here
  • Business Credit Availability Program here

Facebook: offering $100M in cash grants and ad credits for eligible small businesses across the countries where they operate.  Small Business Grants Program information here

Farm Credit Canada: FCC’s response to COVID-19, including additional lending capacity here

FortisBC: Supporting BC during the COVID-19 outbreak here. COVID-19 may have financial impacts to FortisBC customers. They encourage customers to reach out and let them know if you are having difficulty with your bill so they can help find a solution.


  • Ad credits for Google Ads small and medium-sized businesses here
  • COVID-19: $800+ million to support small businesses and crisis response here

Indigenous Tourism Association of Canada: ITAC Launches Stimulus Fund in Response to COVID-19 here

Microsoft Teams: Rogers and Microsoft are offering a 6 month free trial of Microsoft Teams here

Work Safe BC: defers Q1 2020 payment here 

United Way: COVID-19 Community Response and Recovery Fund here


Call to Action

Supply products and services to support BC’s COVID-19 response here

Canadian manufacturers needed to help combat COVID-19 here

Help Canada Combat COVID-19 here

Foreign Trade Zone – Vancouver Island (FTZVI): If you are a Canadian manufacturer or business that can assist Canada in meeting the need for medical supplies, your help is needed. If you can say yes to the following, they want to hear from you by sending a short summary of your offer to

  • You manufacture in Canada and/or have ready access to necessary inputs through your supply chain.
  • You have equipment or facilities that can be rapidly re-tooled to meet medical needs, including for personal protective equipment (PPE) such as gloves, masks and surgical gowns; sanitizers; wipes; ventilators; and other medical equipment and supplies.
  • You have skilled workers who are able to respond and who could be available for work in the current circumstances.


Prevention & Planning

COVID-19 Provincial Support and Information here

Resources for Canadian businesses here

Plan Templates & Guides

Pandemic Preparedness for Business here

Emergency Preparedness BC: Find the below plans and more here

Pandemic Planning e-Course (Free): Understand a pandemic and what you need to do to prevent one. Offered by the Canadian Centre for Occupational Health and Safety here

Printable Posters

Checklists and Recommendations

  • Business Preparedness Checklist COVID-19 here
  • 5 tips for extending cash flow amid times of uncertainty here
  • Working from home: Securing your new workplace here
  • COVID-19: Managing and Pivoting During a Time of Crisis here
  • Tech Soup Canada: Tips on Working Remotely here
  • Small Business: Financial checklist before you call your banker here

PwC’s COVID-19 Navigator: Digital Assessment Tool to help you understand the potential impact to your business and gauge your readiness to respond here

Videos or Recordings of Recent Webinars

The Conference Board of Canada recordings and videos here


Sector Specific Resources

Guidance on Essential Services and Functions in Canada During the COVID-19 Pandemic here

Food Services and Agriculture

For our new Agrifood Resources during COVID-19 list of resources click here.

Agriculture and Agri-Food Canada: Industry questions and answers, as well as related links here

Guidance to Retail Food and Grocery Stores here

BC Restaurant & Foodservices Association: resources here

  • OneTable asking restaurants to share their story and make their voice heard here
  • Restaurant Sector COVID-19 Impact Survey here
  • Need for temporary staff, March 24 release here
  • Support your local restaurant with take-out or deliver image here
  • For updates follow BCRFA on Twitter
  • Printable signage for restaurant owners and operators here

Restaurants Canada: Resources for foodservice operators here

Tourism Industry

Destination BC: Emergency Preparedness for BC’s Tourism Industry here and specific info about the Coronavirus here

Destination Canada: COVID-19 Updates here

Hotel Association of Canada: Information for Hoteliers here

Tourism Industry Association of Canada: Updates and resources here

Western Economic Diversification Canada: Support for tourism operators and SMEs here

Construction and Manufacturing 

Canadian manufacturers needed to help combat COVID-19 here

Province of BC: Guidance to BC manufacturers & construction sites during COVID-19

Work Safe BC: Industry information for construction and manufacturing here


BC Forest Safety: COVID-19 resources here

Work Safe BC: Forestry field work and COVID-19 safety here

Mining and Smelting

Province of BC: Guidance to mining and smelting operations during COVID-19 here

Industrial Camps

Province of BC: Interim Communicable Disease Control Guidelines for Industrial Camps here


Local Government Resources

City of Courtenay

Town of Comox

Comox Valley Regional District (CVRD)

Civic Info 

Province of BC– Provincial news releases here. List of COVID-19 Essential Services here

Government of Canada: Resources for Canadian Businesses


Local Services

BC Ferries: Travel advisories here

  • Keeping Vital Goods and Services Moving here

BC Transit: Coronavirus Information here

  • BC Transit and the Comox Valley Regional District implement services changes here

Comox Valley Airport: COVID-19 Updates here

Harbour Air Seaplanes: COVID-19 service updates here

  • COVID-19 Epidemic Operational Update here


Personal Health Resources

The Public Health Agency of Canada is actively monitoring the current outbreak of COVID-19 (coronavirus) and working with the World Health Organization and other international partners.

BC 211

A program that matches seniors who need support with non-medical essentials, to volunteers in their community who are willing to help. To register for services, or to offer help, register here. More information available here

BC Centre for Disease Control

Information about COVID-19, how to protect yourself, your family and your community and what to do if you suspect you have the virus here

Lush Valley Food Action Society

Emergency Food Share Program is aimed at providing food to those in need in the Comox Valley, including those in need of financial and/or food delivery assistance.

Public Health Agency of Canada (PHAC)

Public health risk is being continually reassessed as new information becomes available. For up-to-date and reliable information about the coronavirus and Canada’s response to this issue, visit PHAC’s online resources here.

Prevention and Planning

You can find preventative information here on the PHAC’s website and call the Health Canada 2019 coronavirus information line at 1-833-784-4397 with further questions.

Thrive Health

BC COVID-19 Self Assessment Tool and new support app here. The app will let you receive the latest updates, trusted resources, and alerts.  The Self-Assessment Tool is built in.

World Health

The World Health Organization (WHO) and the World Tourism Organization (UNWTO) have issued a joint statement on international cooperation as key to the containment of COVID-19. Read it here.



Bank of Montreal (BMO): COVID-19 support page, including updates here

Canadian Imperial Bank of Commerce (CIBC): Financial assistance form, services, and updates here

Coastal Community Credit Union: Service updates, financial relief plan, FAQs here

Coast Capital Savings: member financial relief program, branch closures, and updates here

Royal Bank of Canada (RBC): Updates, financial relief program, and FAQs here

Scotiabank: Latest updates including message from CEO, financial relief, and COVID-19 FAQs here

TD Canada Trust: How they can help, mortgage payment deferral online application, and other information here

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